Alluvi Shipping Policy
This Shipping Policy explains how orders placed through https://alluvishop.eu/ are processed, dispatched, and delivered.
Orders placed and paid for before 3pm CET (Winter) or CEST (Summer) on working days are typically dispatched the same day. Orders received after 3pm or on weekends/public holidays are dispatched the next working day.
We use tracked and signed-for courier services (e.g., DHL,UPS, Royal Mail, DPD or any available courier) depending on destination, weight, and service availability. Once shipped, you will receive tracking information by email or SMS.
- EU & UK Orders: Typically delivered next working day after dispatch.
- International Orders: Delivery time vary by location and custom handling, but usually range from 3–5 working days.
Shipping costs are shown at checkout, calculated based on your location and parcel weight. We occasionally offer free shipping promotions.
All shipments include tracking. You’ll receive a tracking number once your parcel leaves our fulfilment center.
If no one is available to accept the parcel, the courier may leave a calling card or attempt redelivery. You must follow up with the courier directly using your tracking number.
International buyers are responsible for any applicable customs duties, VAT, or import taxes. These charges are not included in our product or shipping prices.
If your parcel is delayed, lost, or arrives damaged, please contact us at info@alluvishop.eu within 72 hours of the expected delivery date. Include your order number and tracking details.
Ensure your delivery details are entered correctly. We cannot be held responsible for delivery issues resulting from incorrect or incomplete address information.
For any data-related queries, please contact:
Email: info@alluvishop.eu
Website: https://alluvishop.eu